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Discussion topic: Intermittent Broadband connection

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This message was authored by JonL12345 This message was authored by: JonL12345

Intermittent Broadband connection

I had an OpenReach engineer come out the other day to fix my broadband. They said they did it. But I still have the same problem.

 

What do I do? I can't work out who to contact.

 

Thanks,

 

Jon


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This message was authored by jamesn123 This message was authored by: jamesn123 Answer

Re: Intermittent Broadband connection

Posted by a Superuser, not a Sky employee. Find out more

@JonL12345 

Call 150 from your Sky landline or the 03 number at the bottom of https://sky.com/help

When on the phone just state your problem as a broadband technical issue then hold through any prompts to go online or get a text

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.

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This message was authored by jamesn123 This message was authored by: jamesn123

Re: Intermittent Broadband connection

Posted by a Superuser, not a Sky employee. Find out more

@JonL12345 
Please post your router stats

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
JonL12345
Topic Author
This message was authored by JonL12345 This message was authored by: JonL12345

Re: Intermittent Broadband connection

JonL12345_0-1712065082347.png

 

This message was authored by jamesn123 This message was authored by: jamesn123

Re: Intermittent Broadband connection

Posted by a Superuser, not a Sky employee. Find out more

@JonL12345 

Yeah there is still a line fault that needs fixing, afraid you'll need to call Sky again and get it reported

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
JonL12345
Topic Author
This message was authored by JonL12345 This message was authored by: JonL12345

Re: Intermittent Broadband connection

The problem is I cannot work out how to speak to Sky. I am going round in circiles with their Sky Virtual Assistant. And the online internet service checker says my broadband is fine.

This message was authored by jamesn123 This message was authored by: jamesn123 Answer

Re: Intermittent Broadband connection

Posted by a Superuser, not a Sky employee. Find out more

@JonL12345 

Call 150 from your Sky landline or the 03 number at the bottom of https://sky.com/help

When on the phone just state your problem as a broadband technical issue then hold through any prompts to go online or get a text

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
JonL12345
Topic Author
This message was authored by JonL12345 This message was authored by: JonL12345

Re: Intermittent Broadband connection

Ok, thank you for that.

This message was authored by jn999 This message was authored by: jn999

Re: Intermittent Broadband connection

Did you get the problem fixed?  I have an intermittant issue - which bascially meas I cant work from home as video calls drop every 5 - 10 minutes.  I spoke to an agent they rant a test and said it all looks fine so they wouldn't contact OpenReach.  I kept saying its intermittent - had to beg for them to get an engineer out (again).  I'm thinking of ditching sky brodband and maybe getting a 5G router? 

JonL12345
Topic Author
This message was authored by JonL12345 This message was authored by: JonL12345

Re: Intermittent Broadband connection

I had an Open Reach engineer come out 3 times. Today, he changed a cable from my house to the pole over the road. Speed seems normal and no dropouts yet today.

 

I installed a Chrome extension called Internet Connection Monitor. It helps you by giving a graph showing when dropouts occur, uptime etc.

 

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