Sky Max hub wont complete set up

[jwncqkjwcqeribv]

The sky max hub set up doesnt complete in the app, it keeps saying something went wrong and to try again.

The hub has been in place for 4 weeks now.

Tried signing out of the app, resetting the password and reinstalling but still the same result.

Does the hub need a firmware update?

[jamesn123]

Hi @jwncqkjwcqeribv 

This can often be a backend issue with your account that needs to be solved by Sky.

I have escalated your post to Sky, look out for a message on the forum

[Greenfingers001]

Thanks for escalating this. We’ve sent @jwncqkjwcqeribv an invite to chat.