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This discussion topic has been answered Discussion topic: Intermittent Broadband Connection

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This message was authored by: Steve_V

Intermittent Broadband Connection

The last couple of days my broadband has kept dropping out for about 15 mins every 1 to 2 hours. When running tests it says connection issue but all is ok. Anyone else have this problem.

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This message was authored by: Highlinder Answer

Re: Intermittent Broadband Connection

Posted by a Superuser, not a Sky employee. Find out more

@Steve_V  black or white router from Sky?

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This message was authored by: Highlinder Answer

Re: Intermittent Broadband Connection

Posted by a Superuser, not a Sky employee. Find out more

@Steve_V  black or white router from Sky?

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.

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This message was authored by: Steve_V

Re: Intermittent Broadband Connection

Hi it's the Black one. This does not happen all the time. Been working fine for the last couple of hours. But afternoon and evening seems worse. 

Thanks

This message was authored by: Highlinder

Re: Intermittent Broadband Connection

Posted by a Superuser, not a Sky employee. Find out more

@Steve_V Could you please post your router stats following the link below.
https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#M101...

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.
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