I have had no broadband sine Monday 2nd, i have called Sky so many times i have lost count and the final call today has annoyed and frustrated me so much as i feel i am now being fobbed off. The first engineer visit identified that the cable had been cut on the frontage of my property and then said i need a further visit to repair as he could not get to the hight required without a mechanical lift. The second appointment was made but they engineer did not arrive. I booled a third appointment and the engineer did not arrive with the mechanical lift so he could nor carry out the repairs. i have now been trying to book a forth visit for the last 2 days abut the shy employee is now telling me that they will have to call me back tomorrow but i was told that yesterday also and am now extremely frustrated with this lack of service and urgency since it is now over a week. Please can anyone offer me a way that I can excalate this. thanks in advance.
