broadband speed

[Geeza3456]

Hi.... keep having slow speed broad band around 39mb/s in house,  some days its up around 61mb/s which is what the min garentee is,  but mostly speed under, Im on sky fibre max ..Ive turned sky box off and noticed the speed increases up to 60 plus, but when powerd back up it drops, Ive moved router etc etc but no change, using speed check at sky site it says 70mb/s but thats not what i get on my PC speed checker at around 2m away from router ....so how can you prove this if sky say one thing and PC speed checker says another ...Any help please

[bemak187]

@Geeza3456 Have you tried testing the speed via ethernet?  You also mentioned it got better when you turned off the sky q box which can indicate the mesh network that Q sets up is causing a drop in speed.  How many Q tv boxes do you have?

[Geeza3456]

Not sure how to check via ethernet tbh..?  I just use internet speed checkers , just did it an got 46mb/s...An just one Q box with router sitting on top of it 

[bemak187]

@Geeza3456 Move the router off the top of the Q tv box and retest.

[Geeza3456]

HI I will do, but tbh think ive done that before ... but how can that make a differnce... just asking

[Highlinder]

Could you please post your router stats, this can be done following the link below.

https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717 

[bemak187]

@Geeza3456 Becuase if the router is right on top of the box both devices are giving out radio waves/WiFi and that close together could cause interference.

[TimmyBGood]

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@Geeza3456 wrote:

but how can that make a differnce... just asking

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As @bemak187 says, and also Q television boxes are pretty much at the upper end of their reasonable thermal range without having another heat-producing device sitting on top of them...

[Geeza3456]

hi highlander...heres what it says.

Status of your broadband and wireless network

Broadband Connected

Wireless Enabled

Wireless Network Name (SSID) SKY3C84B

Wireless Network Visible Yes

Current Wireless Channel 1 (2.4 GHz), 36 (5 GHz)

Wireless Encryption WPA2-PSK

[Highlinder]

@Geeza3456When you look at the link you will see a picture of what we are looking for. You need to click on the maintence tab, then scroll to the bottom and click on show statistics. That is the information we need.

[Geeza3456]

Hi moved router an did speed check 47mb/s so no real difference tbh

[Peddars]

The hub and sky q box need to be hardwired if they're so close together and then the access point turned off, chances are your pc is connecting to the sky q box rather than the hub. Put one end of an Ethernet cable into the sky q box and the other end into the hub.

Then follow these steps

On your sky remote 

press home

scroll to settings

press 0 0 1 select ( middle button )

scroll to network 

scroll right to 2.4ghz

press select, will change to off

scroll down to 5ghz, 

press select, will change to off 

scroll down to confirm 

press select, will save settings 

press home

[Geeza3456]

Hi Pedders did that got to 47MB/s so not much change 

[Geeza3456]

Router Statistics

System Up Time: 49:17:36

Port Status TxPkts RxPkts Collision Pkts Tx b/s Rx b/s Up Time WAN MER 256098 393279 0 11452 7167 10:50:11 LAN Up 3203365 4396437 146137 16447 23243 49:17:36 WLAN (2.4 GHz) Up 3382564 4128 0 5838 0 49:15:51 WLAN (5 GHz) Up 9452156 1751169 0 0 33818 00:12:43

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Broadband Link Downstream Upstream Connection Speed (Kbps) 70365 17921 Line Attenuation (dB) DS1:8.9    DS2:18.4    DS3:25.6 US0:3.5    US1:20.5    US2:24.0 Noise Margin (dB) DS1:6.4    DS2:6.3    DS3:6.3 US0:7.0    US1:6.1    US2:6.1

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Poll Interval:

Seconds (at least 3s):

Set Interval Stop

[Highlinder]

So looking at those router stats with just over 49 hours system uptime, can see the the LAN and also WiFi are stable at around the same time, but your WAN has only just over 10 hours uptime, so you are getting disconnects.