22 Jun 2022 09:24 PM
hi
just had superfast broadband activated
says guaranteed download of 63mb
i ran speed check on speedtest.net
download speed 34.21
upload 0.40
any advice please
22 Jun 2022 09:29 PM
Posted by a Superuser, not a Sky employee. Find out more@alanbroadband Please can you post your router stats so the forum can advise on any issues. This link explains how to do that https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#
22 Jun 2022 09:37 PM
hello
i signed in and had my sky hub status displayed
at the bottom there are 2 options
connection status
show stats
if i click on either i get no response
if i right click and say open in new tab
i get
about:blank#blocked
any advice please
22 Jun 2022 09:44 PM
Port Status TxPkts RxPkts Collision Pkts Tx b/s Rx b/s Up Time
WAN MER 506445 1225481 0 6044 6013 03:45:56
LAN Down 0 0 0 0 0 00:00:00
WLAN Up 1529666 796268 0 575693 23416 04:08:52
22 Jun 2022 09:45 PM
Broadband Link Downstream Upstream
Connection Speed (Kbps) 79994 455
Line Attenuation (dB) DS1:4.6 DS2:11.2 DS3:18.9 US0:11.7 US1:16.8 US2:45.2
Noise Margin (dB) DS1:8.0 DS2:7.9 DS3:7.9 US0:7.9 US1:0.0 US2:0.0
22 Jun 2022 10:28 PM
hello
any advice please
i posted the data but no one has responded
is there a direct link to skys support?
23 Jun 2022 07:05 AM - last edited: 23 Jun 2022 07:06 AM
The router stats show you are likely testing throughput speed over a wireless connection, and you have lost 2 frequency bands (US1 & US2) with high attenuation on the upstream which looks like a fault either on the router itself or DSLAM. The upstream synchronisation rate should be 20Mbps but it is 455Kbps, the downstream synchronisation rate is good.
23 Jun 2022 07:17 AM
Posted by a Superuser, not a Sky employee. Find out more@alanbroadband As @mae-3 says there is an issue with your upstream speeds which Sky does not guarantee but given the extremly low soeed I think it is worth talking to Sky to see if they can get it checked out. Your download is fine so any issues are within your home see
I have therefore escalated your post so expectvSky to be in touch to offer an online chat through the forum where a chat button should appear - it can be flaky with some browser but Chrome normally works.
23 Jun 2022 10:54 AM
Posted by a Sky employeeThank you for escalating this. We have sent an invite to chat 🙂
27 Jun 2022 09:07 AM
Posted by a Sky employeeUpdate – Thanks for chatting to us. Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks 🙂
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