No internet and no help!

[JRW92]

Internet dropped this morning and having spent HOURS trying to get it back on - from the old 'switch it off and on again' method to following Sky's online process and even messaging with Sky Help (what a joke that is) on Twitter and making several calls to various helplines I was directed to - I still have no internet connection.

The earliest an engineer can come out is 7th July - a week and a half after the issue began. My fiancée and I both work from home - how are we supposed to do this without internet!? 

Sky have been no help! What happened to having to fix the problem in 5 days!?

[Daniel0210]

@JRW92 
Check the status here
https://www.sky.com/help/servicestatus/broadband

You could also try carrying out the broadband test. This can be done via the Sky app on mobile data or use this link
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

Unfortunately working from home isn't relevant. Sky broadband is a domestic service hence the fix time by Openreach (and that is working days).

[TimmyBGood]

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@JRW92 wrote:

What happened to having to fix the problem in 5 days!?

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Openreach have a target time-to-fix specified as

Clear by 23:59 day after next, Monday to. Friday, excluding public and bank holidays

(i.e. two working days after an ISP report a fault to them)

and they meet this target about 85% of the time. 

There's no maximum limit because some repair procedures such as obtaining permissions and assembling resources for a complex highway excavation might take months.