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Discussion topic: broadband help

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This message was authored by mgtankard This message was authored by: mgtankard

broadband help

I have signed up for broadband I am being connected on 3 January 2025 I have a phone line Sky should be carying out a switch withWight fibre,     why do I need O2 to come and connect a line

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This message was authored by Doc5907 This message was authored by: Doc5907

Re: broadband help

Posted by a Superuser, not a Sky employee. Find out more

@mgtankard wrote:S

I have signed up for broadband I am being connected on 3 January 2025 I have a phone line Sky should be carying out a switch withWight fibre,     why do I need O2 to come and connect a line


@mgtankard 

If your upgrading from fttc to fttp (full fibre) then before the Sky equipment can be installed, Openreach need to come and connect fibre from the street to an ONT (basically a connection box which you plug the Sky router into) inside your property.

 

Nothing to do with O2.

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