No Broadband for almost two weeks

[Kenngundu]

I'm a new Sky customer and I am really disappointed by their service to say the least. I received my hub at the beginning of December. I only used the Internet for less than a week and out of the blue it went dead. I tried several times to fix it using the MySky app to no avail. I reported my issue immediately, but up to now the engineer is still pending. I am very disappointed with the lack of communication on their side. I have been spending a lot of money buying data for my devices. Why is it they don't have human beings to talk to. Poor service. I wouldn't recommend you to anyone with this kind of service.

[caesarome]

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@Kenngundu wrote:
Why is it they don't have human beings to talk to. 

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There is a phone service:

150 is the free number to use from a phone that has a Sky mobile sim in it or Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:

https://www.sky.com/help/home

Try saying nothing when spoken to by the bot.

[Kenngundu]

• Thank you so much for your help. I will try and get in touch with them.