19 Dec 2024 11:22 AM
I have signed up for broadband I am being connected on 3 January 2025 I have a phone line Sky should be carying out a switch withWight fibre, why do I need O2 to come and connect a line
19 Dec 2024 02:07 PM
Posted by a Superuser, not a Sky employee. Find out more
@mgtankard wrote:SI have signed up for broadband I am being connected on 3 January 2025 I have a phone line Sky should be carying out a switch withWight fibre, why do I need O2 to come and connect a line
If your upgrading from fttc to fttp (full fibre) then before the Sky equipment can be installed, Openreach need to come and connect fibre from the street to an ONT (basically a connection box which you plug the Sky router into) inside your property.
Nothing to do with O2.
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