My broadband is dipping in and out, despite me doing a hard reset on my hub. I have spoken to Sky, but whenever I do a healthcheck via the app, it simply states that everything is workign fine, when it is clearly not working. How do I follow up to see if engineers have looked at the broadband line itself?
Are the lights on the hub changing when this happens or is it just devices losing connection?
Like you I'm a customer here, Sky Employees are clearly identified as such. 43" Glass TV & Puck Whole Home Please note I only provide help on the main forums and not via PM, PM's are switched off.
Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
