Discussion topic: You say working tax credit not a social tariff but wtc is changing to universal credit which does?

This message was authored by: Wendi25 · ‎19 Oct 2023

My husband rang to renew our tv and broadband today and was told working tax credit isn't acceptable as a benefit for social tariff.

yet wtc will be replaced by universal credit so wondering if sky know this?

This message was authored by: jamesn123 · ‎19 Oct 2023

@Wendi25

Until the change is official and Sky accept it then there isnt much you can do. Below is a list of qualifying benefits for the Sky social tariff.

https://www.sky.com/help/articles/sky-social-tariff

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This message was authored by: GD1 · ‎19 Oct 2023

@Wendi25 When it does change to UC then you can reapply, for now it's not on Sky's list.

Like you I'm a customer here, Sky Employees are clearly identified as such.
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This message was authored by: TimmyBGood · ‎19 Oct 2023

@Wendi25 wrote:

yet wtc will be replaced by universal credit so wondering if sky know this?

Probably, yes, but that doesn't change the current situation and the benefits which apply.

The main factor is that the qualifying benefit must be one that UK Government has an online lookup available for ISPs to use.

https://www.sky.com/help/articles/sky-social-tariff

https://www.ofcom.org.uk/phones-telecoms-and-internet/advice-for-consumers/costs-and-billing/social-...

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This message was authored by: Kaz1002 · ‎30 Mar 2024

@Wendi25 @I've had this argument with them every year. Tax credits are the same as Universal Credit. I'm on tax credits & don't qualify, yet my friend who earns double my wage but is on Universal credit does qualify. It's completely wrong.

This message was authored by: Chrisee · ‎30 Mar 2024

@Kaz1002 technically tax credits are not the same as Universal Credit as the way they are calculated and paid are different. However as pointed out Sky have agreed a list of benefits with the DWP and Ofcom and unfortunately Tax Credits are not on it.

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This message was authored by: Kaz1002 · ‎30 Mar 2024

@Chrisee @It's still made up if the same benefits. People on Universal Credit can earn a lot more than I do & qualify. That's where it's wrong. Low income families should qualify too. How is that helping them if not??

This message was authored by: GD1 · ‎30 Mar 2024

@Kaz1002 I'm afraid complaining to other customer isn't going to change the current situation, the correct answer has been provided, we can't change the criteria that Sky have for the Social Tariff.

Like you I'm a customer here, Sky Employees are clearly identified as such.
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Please note I only provide help on the main forums and not via PM, PM's are switched off.

This message was authored by: TimmyBGood · ‎30 Mar 2024

@Kaz1002

The social tariff scheme is a voluntary one which some ISPs choose to participate in: there's no obligation for them to do so, and apart from Universal Credit they get to decide on their own qualifying criteria.

https://www.ofcom.org.uk/phones-telecoms-and-internet/advice-for-consumers/costs-and-billing/social-...

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This message was authored by: Laing1 · ‎30 Mar 2024

@Kaz1002 Tax credits are being phased out and anyone that currently gets them will have to apply for universal credit from memory they are hoping to phase them out completely by the end of this year

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This message was authored by: SKY1992bf · ‎30 Mar 2024

@Laing1 wrote:
@Kaz1002 Tax credits are being phased out and anyone that currently gets them will have to apply for universal credit from memory they are hoping to phase them out completely by the end of this year

@Kaz1002 Here is a news article that confirms what @Laing1 posted above

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Discussion topic: You say working tax credit not a social tariff but wtc is changing to universal credit which does?

You say working tax credit not a social tariff but wtc is changing to universal credit which does?

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Re: You say working tax credit not a social tariff but wtc is changing to universal credit which doe

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Re: You say working tax credit not a social tariff but wtc is changing to universal credit which doe

Re: You say working tax credit not a social tariff but wtc is changing to universal credit which doe

Re: You say working tax credit not a social tariff but wtc is changing to universal credit which doe

Re: You say working tax credit not a social tariff but wtc is changing to universal credit which doe

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