19 Oct 2023 05:12 PM
My husband rang to renew our tv and broadband today and was told working tax credit isn't acceptable as a benefit for social tariff.
yet wtc will be replaced by universal credit so wondering if sky know this?
19 Oct 2023 05:20 PM
Posted by a Superuser, not a Sky employee. Find out moreUntil the change is official and Sky accept it then there isnt much you can do. Below is a list of qualifying benefits for the Sky social tariff.
https://www.sky.com/help/articles/sky-social-tariff
19 Oct 2023 05:20 PM
Posted by a Superuser, not a Sky employee. Find out more@Wendi25 When it does change to UC then you can reapply, for now it's not on Sky's list.
19 Oct 2023 05:22 PM
Posted by a Superuser, not a Sky employee. Find out more
@Wendi25 wrote:
yet wtc will be replaced by universal credit so wondering if sky know this?
Probably, yes, but that doesn't change the current situation and the benefits which apply.
The main factor is that the qualifying benefit must be one that UK Government has an online lookup available for ISPs to use.
https://www.sky.com/help/articles/sky-social-tariff
30 Mar 2024 09:28 AM
@Wendi25 @I've had this argument with them every year. Tax credits are the same as Universal Credit. I'm on tax credits & don't qualify, yet my friend who earns double my wage but is on Universal credit does qualify. It's completely wrong.
30 Mar 2024 09:36 AM
Posted by a Superuser, not a Sky employee. Find out more@Kaz1002 technically tax credits are not the same as Universal Credit as the way they are calculated and paid are different. However as pointed out Sky have agreed a list of benefits with the DWP and Ofcom and unfortunately Tax Credits are not on it.
30 Mar 2024 09:50 AM
@Chrisee @It's still made up if the same benefits. People on Universal Credit can earn a lot more than I do & qualify. That's where it's wrong. Low income families should qualify too. How is that helping them if not??
30 Mar 2024 10:09 AM
Posted by a Superuser, not a Sky employee. Find out more@Kaz1002 I'm afraid complaining to other customer isn't going to change the current situation, the correct answer has been provided, we can't change the criteria that Sky have for the Social Tariff.
30 Mar 2024 10:10 AM - last edited: 30 Mar 2024 10:12 AM
Posted by a Superuser, not a Sky employee. Find out more
The social tariff scheme is a voluntary one which some ISPs choose to participate in: there's no obligation for them to do so, and apart from Universal Credit they get to decide on their own qualifying criteria.
30 Mar 2024 03:24 PM
Posted by a Superuser, not a Sky employee. Find out more@Kaz1002 Tax credits are being phased out and anyone that currently gets them will have to apply for universal credit from memory they are hoping to phase them out completely by the end of this year
30 Mar 2024 03:41 PM
Posted by a Superuser, not a Sky employee. Find out more
@Laing1 wrote:@Kaz1002 Tax credits are being phased out and anyone that currently gets them will have to apply for universal credit from memory they are hoping to phase them out completely by the end of this year
@Kaz1002 Here is a news article that confirms what @Laing1 posted above
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