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Discussion topic: Wifi keeps disconnecting

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This message was authored by VickyMBel This message was authored by: VickyMBel

Wifi keeps disconnecting

Every day since getting fibre wifi goes down

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This message was authored by jamesn123 This message was authored by: jamesn123

Re: Wifi keeps disconnecting

Posted by a Superuser, not a Sky employee. Find out more

@VickyMBel 

In what way does it go down? Do any lights on the hub change? Have you run the line test in the My Sky app?

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
VickyMBel
Topic Author
This message was authored by VickyMBel This message was authored by: VickyMBel

Re: Wifi keeps disconnecting

The router internet light turns orange I have to unplug everything to get it working it has been every day since getting fibre about three months ago 

This message was authored by jamesn123 This message was authored by: jamesn123

Re: Wifi keeps disconnecting

Posted by a Superuser, not a Sky employee. Find out more

@VickyMBel 

That certainly sounds like a fault. I've escalated your post to Sky, look out for a message on the forum. 

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
This message was authored by Tom-W19 This message was authored by: Tom-W19

Re: Wifi keeps disconnecting

Posted by a Sky employee

Thanks for escalating. We've sent an invite to @VickyMBel.

Thanks
Tom
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