App says poor WiFi and sky box keeps freezing also

[Caza25]

Our sky box keeps freezing keeps having to take the power out the back to reset it. Came on the app to see what it says and it says we have poor WiFi at the router also

[Tom-W19]

Hi @Caza25 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147