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Discussion topic: Wifi keeps disconnecting

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This message was authored by: VickyMBel

Wifi keeps disconnecting

Every day since getting fibre wifi goes down

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This message was authored by: jamesn123

Re: Wifi keeps disconnecting

Posted by a Superuser, not a Sky employee. Find out more

@VickyMBel 

In what way does it go down? Do any lights on the hub change? Have you run the line test in the My Sky app?

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
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This message was authored by: VickyMBel

Re: Wifi keeps disconnecting

The router internet light turns orange I have to unplug everything to get it working it has been every day since getting fibre about three months ago 

This message was authored by: jamesn123

Re: Wifi keeps disconnecting

Posted by a Superuser, not a Sky employee. Find out more

@VickyMBel 

That certainly sounds like a fault. I've escalated your post to Sky, look out for a message on the forum. 

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
This message was authored by: Tom-W19

Re: Wifi keeps disconnecting

Thanks for escalating. We've sent an invite to @VickyMBel.

Thanks
Tom
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