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Discussion topic: Wifi always disconnecting

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This message was authored by Kimd6189 This message was authored by: Kimd6189

Wifi always disconnecting

Our wifi connects keeps being cut off. When i checked on sky it shows everything ok but mobiles/tablets etc lose all connection and we have to restart our router. This happens atleast twice a day. Any suggestions? 
thanks

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This message was authored by GD1 This message was authored by: GD1

Re: Wifi always disconnecting

Posted by a Superuser, not a Sky employee. Find out more

@Kimd6189  Please can you post your router stats so the forum can advise on any issues. This link explains how to do that https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

Kimd6189
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This message was authored by Kimd6189 This message was authored by: Kimd6189

Re: Wifi always disconnecting

@GD1 

 

thank you

 

Router Statistics
System Up Time: 01:01:41

Port Status TxPkts RxPkts Collision Pkts Tx b/s Rx b/s Up Time WAN MER 859.973 1949050 0 0 0 01:00:28 LAN Up 9423 8031 0 0 0 01:01:41 WLAN Up 1949321 852894 0 0 0 01:00:43


Broadband Link Downstream Upstream Connection Speed (Kbps) 79126 20000 Line Attenuation (dB) DS1:4.1    DS2:9.5    DS3:15.5 US0:2.6    US1:7.9    US2:11.7 Noise Margin (dB) DS1:6.6    DS2:6.4    DS3:6.5 US0:13.2    US1:9.6    US2:9.2

 

This message was authored by Highlinder This message was authored by: Highlinder

Re: Wifi always disconnecting

Posted by a Superuser, not a Sky employee. Find out more

@Kimd6189  Was this yourself restarting the router with just over an hour on the system uptime?



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Kimd6189
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This message was authored by Kimd6189 This message was authored by: Kimd6189

Re: Wifi always disconnecting

Yes, i restarted the router an hour before. This is what i have to do each day to get it to work again....:( @Highlinder 

This message was authored by Highlinder This message was authored by: Highlinder

Re: Wifi always disconnecting

Posted by a Superuser, not a Sky employee. Find out more

@Kimd6189  The next time it happens can you login to the router and the same router stats for the community as when the router is restarted all of the evidence is wiped away.



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Kimd6189
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This message was authored by Kimd6189 This message was authored by: Kimd6189

Re: Wifi always disconnecting

When the router is not working it does not allow me how to view the router stats. Sorry not technical at all so unsure what to do

Kimd6189
Topic Author
This message was authored by Kimd6189 This message was authored by: Kimd6189

Re: Wifi always disconnecting

When the router is not working it does not allow me how to view the router stats. Sorry not technical at all so unsure what to do @Highlinder @GD1 

This message was authored by Highlinder This message was authored by: Highlinder

Re: Wifi always disconnecting

Posted by a Superuser, not a Sky employee. Find out more

@Kimd6189  If at the point your router is down run the test in the link below.

 

Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.



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