WiFi speed says is good but keeps disconnecting

[James2208]

I keep checking my service on the app and it says the speed is good and is working good but I keeps disconnecting every 10 minutes

[James2208]

I also reset the box and it won't work

[jellyfish29]

Mine keeps doing exactly the same it's driving me mad

[Chrisee]

@jellyfish29 & @James2208 if you want advice from forum members post your hub's connection stats see Find your Sky Broadband router statistics

[jellyfish29]

I tried but when I enter admin and password or sky it just clears the boxes and aoea nothing 

[jamesn123]

@jellyfish29 

Make sure your not using Safari on an Apple device