This discussion topic has been answered Discussion topic: WiFi not working

This message was authored by: Abbie1404 · ‎02 Dec 2025

My WiFi is not working even though your WiFi checker says it is. None of my devices will connect.

This message was authored by: Daniel0210 · ‎02 Dec 2025

Any broadband issues between midnight and 7am could be essential overnight maintenance taking place which is carried out then to minimise disruption. There’s no pre-warning of this. See this pinned post at the top of the Broadband board from Sky which could be relevant any night this happens…
https://helpforum.sky.com/t5/Broadband/Important-Notice-Scheduled-Broadband-Maintenance/td-p/5151847...

If you have an ONT box displaying a red light, see this further advice…
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-...

Hopefully it’s back up and running before 7am. If it’s not, post back in this thread and we can try to offer additional advice.

▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile

▪️▪️▪️▪️▪️
MERRY CHRISTMAS and a HAPPY NEW YEAR

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This message was authored by: Nathan127 · ‎02 Dec 2025

Exactly what's happened to mine about 5 mins ago , planned maintenance?

This message was authored by: Blossom666 · ‎02 Dec 2025

Same here I am in Leeds

This message was authored by: Mel745 · ‎02 Dec 2025

This is happening to me too says everything is fine but nothing will connect. Orange light on box too.

This message was authored by: Natnon1 · ‎02 Dec 2025

I'm having the same problem.

This message was authored by: Blossom666 · ‎02 Dec 2025

Whereabouts are you guys

This message was authored by: Anonymous · ‎02 Dec 2025

Same with me. Mine come off aswell

This message was authored by: Menzies1 · ‎02 Dec 2025

Shocking honestly, mine does this constant.

This message was authored by: rBxz · ‎02 Dec 2025

Same here in Nottingham. LOS red light on the openreqch box

This message was authored by: Nathan127 · ‎02 Dec 2025

I am in Wales , WiFi went off around 10 minutes ago , was in the middle of watching Netflix . Surely has to be maintenance?

This message was authored by: Revkeith · ‎02 Dec 2025

Mines down as well, even though when doing wifi checkout says fine. Why do they lie when it's clearly down

This message was authored by: Blossom666 · ‎02 Dec 2025

Mine is usually fine this is the first time it's happened to me

This message was authored by: Revkeith · ‎02 Dec 2025

I'm in Liverpool

This message was authored by: ScottyM · ‎02 Dec 2025

Mine too restarted router and just flashing green

This message was authored by: Avatar26 · ‎02 Dec 2025

Same problem here in Wales

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