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Discussion topic: WiFi not working

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Avatar for Ruth891
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This message was authored by: Ruth891

Message posted on ‎18 Feb 2025 01:01 PM

WiFi not working

New router put in. Says it's connected to the wifi but all devices say there's no internet. 

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Avatar for caesarome
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This message was authored by: caesarome

Message posted on ‎18 Feb 2025 01:42 PM

Re: WiFi not working

Posted by a Superuser, not a Sky employee. Find out more

@Ruth891 

As you have a new hub you now need to setup each wireless device again by having them search for your new Sky network name then use the password that is on the card and the hub itself to connect them up to your Wi-Fi.

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This message was authored by: Ruth891

Message posted on ‎18 Feb 2025 02:13 PM

Re: WiFi not working

Thank you. I ended up calling sky! There was a sneaky wps button to reset the router. It blended in with router so was not easy to spot at all. 
All happily fixed 🙂 

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