WiFi not working on apps

[Emily0401]

WiFi works on everything except from sky go and YouTube 

this has been tested by 2 phones and 2 PlayStations and the same problem throughout but they work fine on mobile data 

Is there any reason why this would happen? No Sheilds are on WiFi and have not had this problem in nearly 5 years 

[caesarome]

@Emily0401 

Have yiu tried a reboot if your broadband hub at the mains ?

[Emily0401]

Yeah it's been reset and not made a difference, it's really odd how it's only 2 apps 

[TheJools]

Sounds like this issue

Answered: Re: Sky go | Sky Community

Sky are in denial - I would complain Contact Sky | Sky.com

[Chrisee]

@TheJools given Sky have replied to your thread saying they are looking into the issue so why do you say they are in denial? 

[TheJools]

Hi

They have come back each time saying there is no fault

They are persisting in getting people to turn router off on replacing them and so on

They are in denial about the type of problem

[Emily0401]

It's funny how they they assume it's a problem on our end but we're all having the same problem? I'm going to ring them today to see if I can find any more out