WiFi issues

[Suzth]

Despite the sky app telling me the the WiFi is okay - my phones, laptop and iPad are showing I am not connected to my WiFi?

[Lola18]

Mine is the same

[Themitch82]

Smae issue here as well and again service checker says no known issues!

[Lola18]

This has been for at least two hours or more and it's definitely down do you all have this fibre broadband? 

[Themitch82]

Not on fibre yet however I have recently upgraded to max, ours has been down since around 6:45 this evening. 

[Suzth]

Have resolved by switching off the hub at the power  and then on again after  a short period. Also doing the same to my devices.  There is however a flaw with the sky app that does not tell you there is an issue and how to possibly resolve 

[Bobby1270]

Some thing since last night. Power on, wifi on, Internet light off. The app last night wasn't detecting any issues.  Today they see the issue but there's a problem on their system and cannot check

[Chrisee]

Hi if your connection is still down this morning log into the My Sky app over a mobile connection run the service checker if thst doesnt tell you Sky are aware of a fault in your area give Sky a call when their lines open which should becstarting now.