Wi fi drop out

[SKYRON4000]

Hello everyone, I have sky broadband super fast but have an old sky router (8 years old, sky 2.0 I have been told). For the past few months, wi-fi has been dropping out, even though hard wired connections remain online. Devices such as a mobile phone or tablet will lose connectivity, whilst a PC will be fine. I have to manually reset the router for the wi fi to work again. Suspect I'm due a new router but no luck getting past the automated sky call handler. Any advice would be appreciated. Thanks in advance.

[jamesn123]

@SKYRON4000 

If you mean you have the SR102 then yes you are due an upgrade. When calling Sky state your issue as broadband technical and hold though any prompts to go online or get a txt message