Wi-Fi on phone not working at home

[WendyJane]

For months now I keep having to turn off Wi-Fi on my iPhone 11 when at home (even sitting right next to router) as web pages will not load. As soon as I turn WiFi off they load instantly on mobile data. This is frustrating as I keep forgetting it's off and curse that my phone won't find the printer, then realise I need to turn Wi-Fi on again. It prints but then I have to turn it off again in order to resume on the website I was on. I bought a booster for the landing as iPad and PC were slow doing anything upstairs, this hasn't solved the issue. I wonder if anyone else has this issue. Our router is model SR203. Whenever I run router diagnostics no issues show. 

[jamesn123]

Hi @WendyJane 

Please post your router stats

[WendyJane]

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@jamesn123 wrote:

Hi @WendyJane 

Please post your router stats

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Router Statistics

System Up Time: 27:00:50

Port Status TxPkts RxPkts Collision Pkts Tx b/s Rx b/s Up Time WAN MER607866 1243742 0 532 1176 26:59:00 LAN Up762797 1406556 2 6364 27020 27:00:50 WLAN (2.4 GHz) Up 504535 241865 0 11198 11886 26:59:09 WLAN (5 GHz) Up3593124 1492652 0 660346 31128 26:59:06

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Broadband Link Downstream Upstream Connection Speed 31235 kbps 8414 kbps Line Attenuation D1(20.3 dB) , D2(57.9 dB) , D3(87.3 dB) U0(7.2 dB) , U1(45.6 dB) , U2(0.0 dB) Noise Margin 4.9 dB 5.6 dB

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Poll Interval:

Seconds (at least 3s)

@jamesn123 Thank you, hopefully this is what you asked for.  Keen to know if it sheds any light on our issue. 

[jamesn123]

@WendyJane 

Your stats dont suggest any internal or external network issues

Is it just the iPhone 11 you have issues with?

[WendyJane]

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@jamesn123 wrote:

@WendyJane 

Your stats dont suggest any internal or external network issues

Is it just the iPhone 11 you have issues with?

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It's slow to connect on a 2019 MacBook Pro and an HP Windows PC. iPhone X & iPad 5 are very slow & iPhone 11 is impossible. 

[jamesn123]

@WendyJane 

I suggest you go through this WiFi help guide and make any required changes as your issue sounds like WiFi congestion/stalling 

[WendyJane]

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@jamesn123 wrote:

@WendyJane 

I suggest you go through this WiFi help guide and make any required changes as your issue sounds like WiFi congestion/stalling 

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OK will do. Thanks for your help. Like a lot of homes these days we have quite a lot of Wi-Fi attached equipment, but not as many as some I'm sure. 

[Stevie53]

Yes I am having the same problem and am having to use my mobile data which is costing me extra for going over my contract limit.  Any ideas Sky why this is happening? I have tried everything suggested. 

[Penzo666]

@Stevie53 @WendyJane 

Have you guys got any further with this? I have exactly this problem. The whole family seem to have no problem with laptop connection but all iphones have this lag/freeze and we have to resort to data.

There must be something the sky router doesnt like but what. Yo'd think Sky would have picked up on this by now.

[WendyJane]

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@Penzo666 wrote:

@Stevie53 @WendyJane 

Have you guys got any further with this? I have exactly this problem. The whole family seem to have no problem with laptop connection but all iphones have this lag/freeze and we have to resort to data.

There must be something the sky router doesnt like but what. Yo'd think Sky would have picked up on this by now.

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No solution yet. I am currently finding wifi works sometimes on the iphones X and 11 as long as I turn off mobile data. If I have both set to on wifi will not work at all. If this doesn't work I switch off wifi and turn on mobile data. I rebooted the router again yesterday and it seemed to work properly for a while then ground back to snails pace within a couple of hours.

Spending my life turning settings on and off trying to do the simplest of things is not what modern tech should be about!  

I doubt Sky will pick up on this as few of us seem to have the issue. 

[Stevie53]

Yes we've solved the problem it was nothing to do with sky WiFi  but an IP address protector installed on my phone which is now deleted and everything working fine... took ages trying to work it out, very frustrating 😮

[Penzo666]

@Stevie53 What was the name of the IP protector app please? Don't think I have it installed but might give me something to go on. Need to start googling IP clash maybe. thanks

[Penzo666]

@WendyJane @Stevie53 

Found a few fixes here to try, thought you might be interested.

https://helpforum.sky.com/t5/Broadband/Sky-broadband-not-working-on-iPhone/td-p/4200625

[Stevie53]

I'm sorry I can't remember the name, , my son found it and sorted it for me. 

[WendyJane]

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@Penzo666 wrote:

@WendyJane @Stevie53 

Found a few fixes here to try, thought you might be interested.

https://helpforum.sky.com/t5/Broadband/Sky-broadband-not-working-on-iPhone/td-p/4200625

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Thanks for this. I have turned address tracking off and pages seem to be loading faster. Ironically this Sky forum one was one of the worst for loading! Just concerned that I can now be tracked by those with malicious intent.