Signal drops

[KT230420]

My signal keeps dropping. 
I run tests (daily) - it's red - but  by the time I finish the tests it says it's ok again. 
Seriously driving me crazy! 
How do I get an engineer to visit?

[Highlinder]

@KT230420Is this your Wi-Fi dropping out or is this your actual internet connection dropping.  Which lights change when this happens?

[KT230420]

The router lights stay on 

but when I'm on phone or tablet, pages and emails won't load. I have to come off Wi-Fi and load by mobile data. 
Its happening  every day. 
3 phones and a tablet - all having same issues. 

[Highlinder]

@KT230420  Has any of the devices worked on Wi-Fi with Sky or has this always been the case?

[KT230420]

The hey all worked in the past, temperamental drops over the last year. Becoming way more frequent and definitely daily now. 

I have had a new router, over 2 weeks ago. 
we also have sky q downstairs and a booster plus second box upstairs. 
small 2 bed cottage, so distance from boxes should be more than adequate. 

[jamesn123]

@KT230420 

Your issue sounds like WiFi stalling which can often happen with Sky Q mesh nodes. Is the booster you have required? Have you tried switching it off to see if the situation improves?