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Discussion topic: Weak or no bb signal at rear of hone

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This message was authored by FredL1 This message was authored by: FredL1

Weak or no bb signal at rear of hone

I've had sky full fibre max for about 4 months and noticed that the signal is very weak at the far rooms of my home, the router is at the extreme end of the house. Do I need a booster and can sky supply one ? 

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This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Weak or no bb signal at rear of hone

Posted by a Superuser, not a Sky employee. Find out more

@FredL1 

 

Sky loans wireless booster hardware free under the terms of the 'WiFi Guarantee' element of the legacy 'Broadband Boost' add-on and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell boosters except to resolve issues with Sky Q. Phoning Sky to go through a telephone diagnosis is required to have a booster or pod allocated to the account. Inevitably some  Sky booster hardware has leaked onto a certain auction site and elsewhere online, but Sky won't offer support with using these. 

 

Confusingly the default 'Wall to Wall WiFi Guarantee' bundled with all new Sky Broadband orders where Boost or Max is not added by the customer doesn't actually provide booster hardware, and is essentially a sales lead generator for the supplements mentioned above plus a one month broadband subscription refund.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
FredL1
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This message was authored by FredL1 This message was authored by: FredL1

Re: Weak or no bb signal at rear of hone

Thank for your very helpful reply. I've called Sky and the extremely knowledgeable person has allocated me a booster, in the post now ! My download speed is bang on what it should be, my ring cameras at the end of my property have a very weak signal and keep going off line. Let's hope the booster solves this problem,

once again thank you Sky community for your advice.

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