Weak wifi

[Merylpaul]

Hi. We had sky fibre installed this week. I asked for it to be installed in the living room, but the engineer said he couldn't drill through any internal walls and it had to go in the front room. Now the tv in the living room is buffering if we Watch anything on Netflix etc and my daughter's bedroom signal is on and off. Only the front room and bedroom above have a full signal. Living room has 1 to 2 lines, kitchen and bedroom above the living room the same, but the bedroom furthest away has a non existent signal. You've got to switch between mobile and Wi-Fi data sometimes because the signal just drops. The engineer said that sky provide boosters free of charge. If so how do I go about this? The router is over a metre up on top of a shelving unit with nothing to impede it.

[peter-marlow+1966]

You need to ring sky about that

[Highlinder]

@Merylpaul  Did you take out the broadband Max subscription?

[Merylpaul]

Yes we took out the sky max

[Merylpaul]

Sorry sky ultra fast

[Highlinder]

@Merylpaul  Which colour of router do you have black or white?

[Merylpaul]

The colour of the router is white

[Highlinder]

@MerylpaulChecking with Sky via the call centre would verify if you are able to get pod(s) at no extra cost.

[Merylpaul]

It's the whole read we came from Virgin to sky was for the better reception. Virgin said you are entitled to have 4 free boosters, but when we tried to get them because we were entitled to them, they said because there was a slight signal we weren't entitled to them.

[Merylpaul]

I've run speed tests in the bedroom and they are constantly going up and down from zero up to 90

[TimmyBGood]

@Merylpaul 

All ISPs put limits on availability of wireless booster hardware, no matter what they 'guarantee' because loaning such things knocks their already thin profit margin.

[Merylpaul · Accepted solution]

Spoke to sky this morning. Weak Wi-Fi has been addressed with an added pod and we will see where that goes. As for the buffering on the tv that seems to be an issue with using firesticks, so all subscriptions have been added to the puck and an additional puck ordered for upstairs. 

[Davidjohnston]

It's ok if you don't send an engineer out.i may have to change broadband I've had nothing but hassle with your broadband