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Discussion topic: Why can't I log in to my router (Sky Max Hub) from a browser on my PC?

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This message was authored by: Whitedog23

Why can't I log in to my router (Sky Max Hub) from a browser on my PC?

I can log into the router using teh MySky app on my phone, but not using a browser on my PC.
When I try to login on from the PC, I get the error message: "Username or password is incorrect!".
Obviously, I have checked over and over again that the name and password are correct.
Any ideas what is going on please? 

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This message was authored by: Doc5907

Re: Why can't I log in to my router (Sky Max Hub) from a browser on my PC?

Posted by a Superuser, not a Sky employee. Find out more

@Whitedog23 wrote:

I can log into the router using teh MySky app on my phone, but not using a browser on my PC.
When I try to login on from the PC, I get the error message: "Username or password is incorrect!".
Obviously, I have checked over and over again that the name and password are correct.
Any ideas what is going on please? 


@Whitedog23 

Are you using the following link using your username and password on the base of the hub ?

 

Login - Sky

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Sky Q 1TB UHD
LG TV
Sky Mobile
Sky Max Full Fibre 500 broadband
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