Watchman SENSiT Smart WiFi Tank Level Monitoring Kit

[Phonebox]

Just spoken to them. Said there is a server problem which should be fixed by tomorrow!

[fancyabrew]

Is yours showing a green led or a red? 

[maybe+jb]

It shows a green led when it successfully connects. It only tries every 12 hours or so - if you get a red led then it just means it has failed "this time" as far as I can tell. And with their current server problems that doesn't mean anything is wrong at your end, just that you should be more patient 🙂

It appears to be totally offline now

 rDNS (159.242.110.236): --./testssl.sh: connect: Connection refused
./testssl.sh: line 11868: /dev/tcp/159.242.110.236/443: Connection refused
 Oops: TCP connect problem

Unable to open a socket to 159.242.110.236:443.
Fatal error: Can't connect to "159.242.110.236:443"
Make sure a firewall is not between you and your scanning target!

[fancyabrew]

Turning it off an on again I expect 😂 having been working in IT Infrastructure for nearly 30 years I know the feeling! 

[Phonebox]

Mine was red. 

Now back fully green! So their server issue must be fixed and the latest usb they sent me with their upgraded firmware is clearly compatible with sky max broadband now. Phew...

Hope you folks get the issues sorted but the above has worked for me

[maybe+jb]

Is there any identification on the new unit that allows you to know it is different?

I can see that the server is back, but doesn't appear to be 100% right now (I guess I'll have to wait to see if my next connection attempt goes green as well).

[fancyabrew]

I have had ZERO reply to the ticket I raised with them 🤬

[maybe+jb]

I have sent them three tickets.  The first was before I bought it, asking if I could connect it to an old Watchman Alarm I already had, the second asking if I needed a new firmware device, and the third with the observation the server was screwy.

The first one they replied to after I had already bought a new Watchman Advanced (12 days to respond); the second has had no reply just yet; the third I got a reply the next day.

I suspect they are not very good at answering their email and might respond better over the phone.  If mine doesn't go green by tomorrow I guess I'll have to ring them. 

[fancyabrew]

If I treated raised tickets like that I'd be out of a job! I emailed them a few weeks ago asking where I could source a new oil tank lid as my tenants blew off. Got no response, found one to order on their own website eventually

[LunaM]

I had to write directly to the email (sensor at kingspan.com) -Sky wouldn't let me write the address properly here but hopefully you get it- and complain about not hearing a response to my ticket after 2 weeks in order to get a reply from a human!  

mine is now working (ish) but had to reset & wait 2 days with a red light before it took a reading at 2am this morning. 

I think they did have server problems and also think the App & system seem a bit archaic & not particularly user friendly. 

however, I do now have 1 reading, so crossing my fingers it will intermittently provide updates, as there seems no way to get them when I want them....

[maybe+jb]

Mine also took a reading overnight. Fingers crossed we're all good now 

[Stag123]

Mine has remained solid green since yesterday evening so it's the longest it's been solid green and took a reading last night. Fingers crossed it's been the server issues on their end that caused the problems 

[fancyabrew]

Yep the app isn't good

[maybe+jb]

I bought mine to connect to homeassistant (and also was let down by my oil supplier causing me to run out of oil).   As long as it updates the reading every day in a machine readable way I'm happy 🙂

[Stag123]

The dreaded red light is back, hopefully it's back to daily readings at least