Very Poor Wifi Speede had issues with our wifi speed.

[acc1975]

For 3 days now we have has very bad wifi service.

Mbps download 0.21

Mpbs upload 0.57

All tests have been carried out - reset, power off, cables checked, cables removed etc and it is still awful.

[jamesn123]

Hi @acc1975 

What does it show if you run a line test on the My Sky app?

[acc1975]

Your Sky Broadband looks like it has a problem 

Your wifi looks like its affected by your broadband

Then after "Lets Fix It":-

The speed to your hub could be faster

Speed to your hub: 1.0mb/s

Guarenteed download speed: 36.1 mb/s 🤣

Upload speed 0.7 mb/s

Its never been great but we expect that living in the countryside but its not normally this bad and to the point where you cannot get anything connected.

[jamesn123]

@acc1975 

Certainly a fault there. Does it not offer you to book an engineer? It should at that speed. 

[acc1975]

@jamesn123 

Nope not that I can see.

Certainly not helpful when you are trying to work from home but now have to go the the office 🙄

[TimmyBGood]

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@acc1975 wrote:

Its never been great but we expect that living in the countryside but its not normally this bad and to the point where you cannot get anything connected.

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Unfortunately a lengthy copper circuit to the local fibre cabinet is just inherently vulnerable.

[jamesn123]

@acc1975 

I have escalated your post to Sky, look out for a message on the forum. A guide on the escalation process can be found here 

[acc1975]

@jamesn123 

Thanks 😁