Shocking Wi-Fi can’t get it all over the house

[Steve5511]

I can only get a signal of Wi-Fi about 10yards from my router, it's in a wide open space in the hall way with no obstructions, I had this Wi-Fi fitted only a few months ago and the signal is worse than the last broadband, I have tried all the steps you recommend in your troubleshooting advise but to no avail, when I'm out in the garden Wi-Fi doesn't exist (it used to) upstairs can not receive Wi-Fi I'm literally confined to the front down stairs to get signal. 

[welshlynne]

I'm the same, we are in a small bungalow. In the hall which is in the middle of the house and hardly anything 

set outside in the garden and there's nothing at all

[TimmyBGood]

@Steve5511 @welshlynne 

Sky loans wireless booster hardware 'free' under the terms of the 'WiFi Guarantee' element of the legacy 'Broadband Boost' add-on and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell boosters except to resolve issues with Sky Q. Phoning Sky to go through a telephone diagnosis is required to have a booster or pod allocated to the account. Inevitably some  Sky booster hardware has leaked onto a certain auction site and elsewhere online but Sky won't offer support with using these, and Max pods acquired that way won't work at all. 

Confusingly the default 'Wall to Wall WiFi Guarantee' bundled with all new Sky Broadband orders where Boost or Max is not added by the customer doesn't actually provide booster hardware, and is essentially a sales lead generator for the supplements mentioned above plus a one month broadband subscription refund.

[TimmyBGood]

And perhaps note that all the 'guarantees' specifically refer to indoor spaces, not gardens.