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Discussion topic: The wifi keeps dropping and has done so throughout the day

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This message was authored by: Zaheer21

The wifi keeps dropping and has done so throughout the day

The wifi has been dropping all day. The middle lights switches off and turns amber. Then reconnects after a few minutes.
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This message was authored by: Chrisee

Re: The wifi keeps dropping and has done so throughout the day

Posted by a Superuser, not a Sky employee. Find out more

@Zaheer21 run the full connection test in the My Sky app while your hub is connected as that should tell you if Sky are aware of a fault affecting your line or it can book an engineer if it finds a fault itself. Failing thst call Sky as they can see the line drops.

 

One possible cause though is the stormy weather which can disrupt services carried on poles as leaves being blown around hitting copper cables can cause line drops.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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