0
Discussion topic: The wifi keeps dropping and has done so throughout the day
Reply
Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
This message was authored by: Zaheer21
Message posted on 23 Aug 2024 12:21 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
The wifi keeps dropping and has done so throughout the day
The wifi has been dropping all day. The middle lights switches off and turns amber. Then reconnects after a few minutes.
Reply
Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
All Replies
This message was authored by: Chrisee
Posted by a Superuser, not a Sky employee.
Find out more
Message posted on 23 Aug 2024 07:38 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: The wifi keeps dropping and has done so throughout the day
@Zaheer21 run the full connection test in the My Sky app while your hub is connected as that should tell you if Sky are aware of a fault affecting your line or it can book an engineer if it finds a fault itself. Failing thst call Sky as they can see the line drops.
One possible cause though is the stormy weather which can disrupt services carried on poles as leaves being blown around hitting copper cables can cause line drops.
=========================================================
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
Reply
Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page