The Openteach engineer has not made an appointment.

[Tadhg123]

Your are sending an engineer to my house on 31st January. However, the Openreach engineer has not made an appointment yet.

[GD1]

@Tadhg123  You're not talking to Sky, this is a customer helps customer forum.  What does your order tracking show?   https://www.sky.com/ordertracking

[peter-marlow+1966]

• When I had them coming  they text a few  days  before  so you can confirm and phoned me  15 minutes  before  the  appointment 

[Chrisee]

@Tadhg123 you normally get assigned a slot for a morning or afternoon not a timed appointment.The engineers have multiple jobs assigned for each slot. The order they do them in is down to practicalities and if a job over runs your job can get dropped .