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Discussion topic: The router does not connect because there is no outlet for connecting the Internet cable

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NOV
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The router does not connect because there is no outlet for connecting the Internet cable

‎24 Jan 2024 08:42 PM

Hi. where should I go to call a specialist? The delivery of my set-top box arrived late; the specialist did not arrive the next day. what do I need to do now?

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oldfella
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Re: The router does not connect because there is no outlet for connecting the Internet cable

‎24 Jan 2024 08:45 PM

Posted by a Superuser, not a Sky employee. Find out more
@NOV wrote:

Hi. where should I go to call a specialist? The delivery of my set-top box arrived late; the specialist did not arrive the next day. what do I need to do now?

Exactly what Set-top box have you received @NOV 

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NOV
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Re: The router does not connect because there is no outlet for connecting the Internet cable

‎24 Jan 2024 08:50 PM

Sky broadband hub

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Chrisee
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Re: The router does not connect because there is no outlet for connecting the Internet cable

‎26 Jan 2024 10:19 AM

Posted by a Superuser, not a Sky employee. Find out more

@NOV in the box the hub came in there will be a small leaflet explaing how to connect your new hub. Sky do not send engineers out to connect hubs its down to the customer. The cables are coloured coded and the leaflet has illustrations.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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