20 Nov 2022 11:30 AM
I have a wired connection for broadband. The speed up and down could be better (fibre is not available). My location is New Ollerton. The speed checker shows a warning that the connection is through a cellular network and the user may be liable for extra costs.
I have three browsers, Microsoft Edge, Google Chrome and Avast Secure Browser. Avast has a VPN function which is used for financial transactions. I used Avast One to do a complete scan for malware on Friday 18th Nov.
regards Phil
21 Nov 2022 02:38 PM
Case closed, I got shut of the speed checker, carried out a full virus scan with no problems found. Installed OOKLA speed checker without any problems. Thank you to Mark for his help.
regards Phil
20 Nov 2022 11:38 AM
Posted by a Superuser, not a Sky employee. Find out more@MePhil Please can you post your router stats so the forum can advise on any issues. This link explains how to do that https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#
20 Nov 2022 02:20 PM
Hello Mark,
Thank you for your reply. I used the test routines you suggested. Everything tested appears in working order.
Is there any work on external apparatus that could be causing problems ?
regards Phil
21 Nov 2022 02:38 PM
Case closed, I got shut of the speed checker, carried out a full virus scan with no problems found. Installed OOKLA speed checker without any problems. Thank you to Mark for his help.
regards Phil
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