Terrible customer service

[Yflynn]

Is anyone on here happy with the customer service     If so can I speak to whoever you spoke to.    Is the call centre in Mumbai ?   Would love to speak to a uk operative who understands what I am saying.        Contract up in April.     Shopping around for another provider.   They can't be any worse than sky

[GD1]

@Yflynn  There are no direct contacts or numbers, your call gets routed to the next available agent regardless of location.

[Yflynn]

So Mumbai all the way then 

[TimmyBGood]

@Yflynn 

Actually more likely to be Bangalore / Bengaluru

Sky does still maintain contact centre presence in the UK, primarily in Livingston and Leeds.

Like similar companies, other staff will be much further away.

[Yflynn]

Livingston and Leeds.  I don't think so 

[Daniel0210]

@Yflynn 

Is your issue something that someone here can help you with or is it account specific?

[TimmyBGood]

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@Yflynn wrote:

Livingston and Leeds.  I don't think so 

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As @GD1 indicates, where your call lands depends on contact centre staffing and call volume at the time.

It's also perhaps worth remembering that Sky Group has been a division of Comcast since 2018, and the US parent corporation may well have chosen to offshore an increasing proportion of support jobs.

[Yflynn]

Crap response to any queries.   Should have had somewhere here today to fix my broadband.    Booked morning 8 till 1.    No show.    When I phoned my appt had been cancelled due to an emergency.       Dont know what emergency as was not informed.          Customer service absolute crap