0

Discussion topic: Terrible customer service

Reply
This message was authored by Yflynn This message was authored by: Yflynn

Terrible customer service

Is anyone on here happy with the customer service     If so can I speak to whoever you spoke to.    Is the call centre in Mumbai ?   Would love to speak to a uk operative who understands what I am saying.        Contract up in April.     Shopping around for another provider.   They can't be any worse than sky

Reply

All Replies

This message was authored by GD1 This message was authored by: GD1

Re: Terrible customer service

Posted by a Superuser, not a Sky employee. Find out more

@Yflynn  There are no direct contacts or numbers, your call gets routed to the next available agent regardless of location.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.


Yflynn
Topic Author
This message was authored by Yflynn This message was authored by: Yflynn

Re: Terrible customer service

So Mumbai all the way then 

This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Terrible customer service

Posted by a Superuser, not a Sky employee. Find out more

@Yflynn 

 

Actually more likely to be Bangalore / Bengaluru

 

Sky does still maintain contact centre presence in the UK, primarily in Livingston and Leeds.

 

Like similar companies, other staff will be much further away.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
Yflynn
Topic Author
This message was authored by Yflynn This message was authored by: Yflynn

Re: Terrible customer service

Livingston and Leeds.  I don't think so 

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Terrible customer service

Posted by a Superuser, not a Sky employee. Find out more

@Yflynn 

Is your issue something that someone here can help you with or is it account specific?


▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Terrible customer service

Posted by a Superuser, not a Sky employee. Find out more

@Yflynn wrote:

Livingston and Leeds.  I don't think so 


As @GD1 indicates, where your call lands depends on contact centre staffing and call volume at the time.

 

It's also perhaps worth remembering that Sky Group has been a division of Comcast since 2018, and the US parent corporation may well have chosen to offshore an increasing proportion of support jobs.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
Yflynn
Topic Author
This message was authored by Yflynn This message was authored by: Yflynn

Re: Terrible customer service

Crap response to any queries.   Should have had somewhere here today to fix my broadband.    Booked morning 8 till 1.    No show.    When I phoned my appt had been cancelled due to an emergency.       Dont know what emergency as was not informed.          Customer service absolute crap

Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 4 hours

New Discussion