Discussion topic: Switching providers cancellation

This message was authored by: Vathani · ‎21 Apr 2024

Hey guys recently my sky broadband was cancelled by another provider which I didn't consent so I rang sky and they said BT put in this order so I cancelled it and sky told me everything has been resolved and my Contract will continue. Whenever I open the app it says my contract has been cancelled

Can anyone help me out

This message was authored by: Chrisee · ‎21 Apr 2024

@Vathani it can take a day for the app to catch up with changesso it should resove itself. If it doesnt give Sky another call.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode

This message was authored by: Vathani · ‎21 Apr 2024

This would make sense but Sky resolved this issue 2 weeks ago so it still shouldn't show on the app right

This message was authored by: Daniel0210 · ‎22 Apr 2024

@Vathani

As suggested give Sky another call. It's a free call by dialling 150 from your Sky Talk landline.

▪️ I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

Discussion topic: Switching providers cancellation

Switching providers cancellation

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