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Discussion topic: Switching providers cancellation

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This message was authored by: Vathani

Switching providers cancellation

  • Hey guys recently my sky broadband was cancelled by another provider which I didn't consent so I rang sky and they said BT put in this order so I cancelled it and sky told me everything has been resolved and my Contract will continue. Whenever I open the app it says my contract has been cancelled 

Can anyone help me out

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This message was authored by: Chrisee

Re: Switching providers cancellation

Posted by a Superuser, not a Sky employee. Find out more

@Vathani it can take a day for the app to catch up with changesso it should resove itself. If it doesnt give Sky another call.

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This message was authored by: Vathani

Re: Switching providers cancellation

This would make sense but Sky resolved this issue 2 weeks ago so it still shouldn't show on the app right

This message was authored by: Daniel0210

Re: Switching providers cancellation

Posted by a Superuser, not a Sky employee. Find out more

@Vathani 

As suggested give Sky another call. It's a free call by dialling 150 from your Sky Talk landline. 


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