Discussion topic: Switching providers cancellation
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Message posted on 21 Apr 2024 06:37 PM
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Switching providers cancellation
- Hey guys recently my sky broadband was cancelled by another provider which I didn't consent so I rang sky and they said BT put in this order so I cancelled it and sky told me everything has been resolved and my Contract will continue. Whenever I open the app it says my contract has been cancelled
Can anyone help me out
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Message posted on 21 Apr 2024 06:48 PM
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Re: Switching providers cancellation
@Vathani it can take a day for the app to catch up with changesso it should resove itself. If it doesnt give Sky another call.
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
Message posted on 21 Apr 2024 11:45 PM
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Re: Switching providers cancellation
This would make sense but Sky resolved this issue 2 weeks ago so it still shouldn't show on the app right
Message posted on 22 Apr 2024 02:18 AM
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Re: Switching providers cancellation
As suggested give Sky another call. It's a free call by dialling 150 from your Sky Talk landline.
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
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Sky customer since 2001
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HAPPY NEW YEAR
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