Switching voip landline and broadband to two different providers

[TonyAberdour]

Hi,

I am switching my broadband from SKY to another provider that doesn't provide a landline for international calls and my landline to yet another provider. I have found myself in a dilemma because if I switch my landline first (as originally recommended by SKY customer service) it seems I will lose broadband until the broadband is switched. On the other hand, if I switch my broadband service first (as recommended by SKY later) then there is a risk that I might lose my landline telephone number.

The last person I spoke to at SKY said that he had discussed it with his manager and they both agreed that the only way to be 100% certain to keep my phone number was to switch it first and do without any broadband for a couple of days.

How were they both so certain? Because the Googled it! I kid you not!

Can anybody provide any real insight here, other than just Googling? And what are the mechanics?

Thanks in advance

[GD1]

@TonyAberdour  Am I correct in thinking you're wanting to port your telephone number to a VOIP provider who not an ISP?

Also who are you switching to for both?

As this could simplify things or complicate things based on your new provider.

[TonyAberdour]

I am switching my broadband to Highland And Lothian broadband because of a special offer they made me. However, they do not provide a VOIP service capable of making or receceiving international calls - at any price. I have, therefore, found a VOIP provider called Ponely that provides a VOIP service through an adapter.  Phoenly, however, provides no internet service.

[TonyAberdour]

Typo. The VOIP provider is Phonely.co.uk. They are not an ISP.

[TonyAberdour · Accepted solution]

I have just learned that provisioning of my new FTTP broadband service from Highland and Lothian Broadband does not imply the termination of my service from SKY. So, I can have two broadband services running at the same time! This means that I can initiatiate the phone number port, which on completion will implicitly disconnect my SKY broadband, after the FTTP service is provisioned. In the interim period, I can run my landline off SKY and everything else off the new broadband.

[TimmyBGood]

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@TonyAberdour wrote:

I have just learned that provisioning of my new FTTP broadband service from Highland and Lothian Broadband does not imply the termination of my service from SKY. So, I can have two broadband services running at the same time! 

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Note that's only the case if Highland and Lothian are laying their own optical fibre.  If they use the national Openreach network then it's a 'switch' and Sky Broadband would cease.

Edit: as they are offering symmetrical connection at up to 2 Gbs then it has to be private fibre, not Openreach.