Discussion topic: Super fast broadband
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Message posted on 31 Aug 2025 03:38 PM
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Super fast broadband
I pay for super fast broadband and am currently getting a speed of 3.6. I don't know about anybody else but if I was a Sky employee I don't think that would be acceptable and something would be done about it!
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All Replies
Message posted on 31 Aug 2025 03:43 PM - last edited: 31 Aug 2025 03:49 PM
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Re: Super fast broadband
@VivMel wrote:
if I was a Sky employee I don't think that would be acceptable and something would be done about it!
As long as they reported the issue to Sky, yes.
Have you done so?
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
Message posted on 31 Aug 2025 03:48 PM
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Re: Super fast broadband
@VivMel Service Checker on your account, shows the last 30 day's start there and have a look broadband > expand to see.
https://www.sky.com/servicechecker
Message posted on 31 Aug 2025 03:59 PM
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Re: Super fast broadband
They tell me its still within my limit stated in contract!
Message posted on 31 Aug 2025 03:59 PM
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Re: Super fast broadband
Have done it's gone from 6.5 down to 3.6 for last week
Message posted on 31 Aug 2025 04:15 PM - last edited: 31 Aug 2025 04:18 PM
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Re: Super fast broadband
@VivMel When you do not tag or id the reply makes it hard with the answers you are doing, see if you can say what hub you have, also the tips link to posting stat's up so someone can look at the state of your line connection. See the link's below! Final link use the address checker and capture, hide personal details attach and post the picture, will say what the line is supposed to be getting!
https://www.sky.com/help/articles/broadband-diagnostic-which-sky-hub
How to read your Sky Hub statistics
Message posted on 01 Sep 2025 10:38 AM
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Re: Super fast broadband
Message posted on 01 Sep 2025 10:46 AM
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Re: Super fast broadband
@VivMel Post 6 use the BT Broadband checker, click on the Address 2nd box top left, put in the details and it will show what is expected for you delivery to your home!
Message posted on 01 Sep 2025 12:52 PM
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Re: Super fast broadband
Message posted on 01 Sep 2025 01:12 PM
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Re: Super fast broadband
@VivMel Looks like 3.1Mb/s is going to be that point, and honestly would not even hold that out for copper connection lucky just keep everyone from phoning you on a landline, you must be miles away from anywhere to have that type of connection and speed's seen better ADSL connections!
Message posted on 01 Sep 2025 01:41 PM
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Re: Super fast broadband
@JimM1 Thanks for you help. It is so frustrating honestly as I expected better from a 1st world country.
Message posted on 01 Sep 2025 01:50 PM
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Re: Super fast broadband
@VivMel You may just wish to see if Fibre is on its way or in the far distant future for you the OR Fibre checker may give you some idea.
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