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Discussion topic: Super fast broadband

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This message was authored by: VivMel

Super fast broadband

I pay for super fast broadband and am currently getting a speed of 3.6. I don't know about anybody else but if I was a Sky employee I don't think that would be acceptable and something would be done about it!

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This message was authored by: TimmyBGood

Re: Super fast broadband

Posted by a Superuser, not a Sky employee. Find out more

@VivMel wrote:

if I was a Sky employee I don't think that would be acceptable and something would be done about it!


As long as they reported the issue to Sky, yes.

 

Have you done so?

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
This message was authored by: JimM1

Re: Super fast broadband

@VivMel Service Checker on your account, shows the last 30 day's start there and have a look broadband > expand to see.

 

https://www.sky.com/servicechecker

 

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This message was authored by: VivMel

Re: Super fast broadband

They tell me its still within my limit stated in contract!

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This message was authored by: VivMel

Re: Super fast broadband

Have done it's gone from 6.5 down to 3.6 for last week

This message was authored by: JimM1

Re: Super fast broadband

@VivMel When you do not tag or id the reply makes it hard with the answers you are doing, see if you can say what hub you have, also the tips link to posting stat's up so someone can look at the state of your line connection. See the link's below! Final link use the address checker and capture, hide personal details attach and post the picture, will say what the line is supposed to be getting! 

 

https://www.sky.com/help/articles/broadband-diagnostic-which-sky-hub

 

How to read your Sky Hub statistics

 

BT Broadband

 

 

 

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This message was authored by: VivMel

Re: Super fast broadband

@JimM1 

It's a Sky Broadband hub.

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This message was authored by: JimM1

Re: Super fast broadband

@VivMel Post 6 use the BT Broadband checker, click on the Address 2nd box top left, put in the details and it will show what is expected for you delivery to your home!

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This message was authored by: VivMel

Re: Super fast broadband

@JimM1 

 

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This message was authored by: JimM1

Re: Super fast broadband

@VivMel Looks like 3.1Mb/s is going to be that point, and honestly would not even hold that out for copper connection lucky just keep everyone from phoning you on a landline, you must be miles away from anywhere to have that type of connection and speed's seen better ADSL connections!

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This message was authored by: VivMel

Re: Super fast broadband

@JimM1  Thanks for you help. It is so frustrating honestly as I expected better from a 1st world country.

This message was authored by: JimM1

Re: Super fast broadband

@VivMel You may just wish to see if Fibre is on its way or in the far distant future for you the OR Fibre checker may give you some idea.

 

Fibre Checker

 

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