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Discussion topic: Slow internet speed

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Message posted on ‎21 Jul 2024 01:19 PM

Slow internet speed

For the last 2 days I have been experiencing slow internet. The upload speed is at 48 mbps when it should be around 150 Mbps. I have reset my router and devices but nothing has changed. 

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Avatar for Highlinder
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Message posted on ‎21 Jul 2024 01:21 PM

Re: Slow internet speed

Posted by a Superuser, not a Sky employee. Find out more

@JackG38  Is your router from Sky black or white?

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Message posted on ‎21 Jul 2024 01:22 PM

Re: Slow internet speed

My router is black

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This message was authored by: Highlinder

Message posted on ‎21 Jul 2024 01:24 PM

Re: Slow internet speed

Posted by a Superuser, not a Sky employee. Find out more

@JackG38 Could you please post your router stats following the link below.
https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#M101...

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Message posted on ‎21 Jul 2024 01:25 PM

Re: Slow internet speed

@JackG38 Where are you getting the speed reading from? 

----------------------------------------------------------------------------------------------------------------------------------------------
Zen Superfast (FTTC), Fritzbox 7530, Sky Q 2TB UHD v3 (x1), Sky Q Mini (x2), Alienware Area 51-M, Panasonic TX-65HZ1000B, Denon AVR-X6300H, B&W CM8 S2, B&W CM1 S2 (x2), B&W CM Centre S2, REL S3 SHO (x2), Panasonic TX-P42G30B, Monitor Audio RS6, Marantz PM7001 KI, Denon HEOS 1 HS2 (x2), B&W P7, iPad Pro 12.9" (5th Gen), iPhone 14 Pro Max, iPad Mini 6 (work)

** No - I have nothing to do with Sky **
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Message posted on ‎21 Jul 2024 01:34 PM

Re: Slow internet speed

AA6EAC19-E815-4441-BBAD-92045EB404B0.png

 

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Message posted on ‎21 Jul 2024 01:35 PM

Re: Slow internet speed

I used a speed test application on my PC 

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Message posted on ‎21 Jul 2024 01:41 PM

Re: Slow internet speed

@JackG38 and how is the PC connected?

----------------------------------------------------------------------------------------------------------------------------------------------
Zen Superfast (FTTC), Fritzbox 7530, Sky Q 2TB UHD v3 (x1), Sky Q Mini (x2), Alienware Area 51-M, Panasonic TX-65HZ1000B, Denon AVR-X6300H, B&W CM8 S2, B&W CM1 S2 (x2), B&W CM Centre S2, REL S3 SHO (x2), Panasonic TX-P42G30B, Monitor Audio RS6, Marantz PM7001 KI, Denon HEOS 1 HS2 (x2), B&W P7, iPad Pro 12.9" (5th Gen), iPhone 14 Pro Max, iPad Mini 6 (work)

** No - I have nothing to do with Sky **
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Message posted on ‎21 Jul 2024 01:43 PM

Re: Slow internet speed

It is just connected through Wi-Fi, no Ethernet cable 

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Message posted on ‎22 Jul 2024 08:04 PM

Re: Slow internet speed

I am still getting really low download speed, have tried everything but cant work out what is up?
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