Slow broadband

[Elv1s1]

My broadband which is guaranteed at 600 mbps has dropped to 2.9 mbps every night the past few days?

[Fedup662 · Accepted solution]

Mine is also doing this. I would love to be able to speak to someone after exhausting the online help but finding a phone number is impossible. I am 100% worse off with Sky than my previous provider and at my wits end. 

[Elv1s1]

You supposedly cannot contact Sky Support after 9pm which is around the time I notice the speed dropping.  I will have to leave myself a note to contact them in the morning.

[Fedup662]

I have yet to find a number on which to contact them. Good luck ! 

[JimM1]

@Elv1s1 @Fedup662 You can contact sky Customer Service using you landline phone, just dial 150 it's the best way!

Contact times are from 8am to 8pm.

[Emilyfaye]

Mine has been the same and dropping at various points during the day. 

[Fedup662]

Unfortunately I don't have a landline but thank you. It's very frustrating. 

[JimM1]

@Fedup662 Every sky system for broadband has landline talk and calls to sky are free.

[Fedup662]

Thank you! I will find a landline and plug it in. 

[JimM1]

@Fedup662 Help if you need it also!

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