If it's not back up and running now even if you’ve already tried it use this link to check to see if there are any broadband issues or outages nearby ~ (it doesn’t necessarily disclose a problem immediately and it can take an hour+ to update so perhaps try it again later). https://www.sky.com/servicechecker This should determine if there's an identified fault, perhaps affecting multiple households.
Once completed, if it reports back that all is okay click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.
If you’re still having problems you may need to contact Sky to report it. The easiest way is to dial 150 free from your Sky Talk landline if it’s still working.
Bad weather; Adverse weather can also impact your broadband.
Working from home; Sky broadband being discussed here is a domestic service and whilst it's fine for those customers working from home to use it, they won’t receive additional or quicker support.
▪️I AM NOT A SKY EMPLOYEE (even undercover)▪️ NOTE: I only provide help on the forum boards so Direct Messaging is switched off ▫️ Sky customer since 2001 with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
Same issue here, NE3 (Newcastle) area. Ran all the tests returning fine yet no Internet since 6am. The Internet light on the hub is flicking between Amber and green constantly. Not able to connect at all.
Have you carried out the troubleshooting in the second part of my reply above?
▪️I AM NOT A SKY EMPLOYEE (even undercover)▪️ NOTE: I only provide help on the forum boards so Direct Messaging is switched off ▫️ Sky customer since 2001 with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
