Slow Internet for Over a Month

[Gaby93]

Hello,

I have been experiencing a drop in my internet speed from 23Mb to just 13Mb for over a month now, and despite following all the diagnostic and troubleshooting steps recommended by Sky, the issue remains exactly the same.

I have run multiple tests, including those on Sky's own website, and all of them indicate that there is a problem with my connection and the device/modem provided by Sky. However, when I contacted support, they simply told me that "no faults were detected on my line" and redirected me once again to the same troubleshooting steps that I have already tried countless times.

At this point, I am paying for a service that is not being delivered as promised, and I am not receiving any real assistance. Has anyone else experienced this issue? How did you get Sky to take action?

I would appreciate any advice or help, because right now, I feel like I am being ignored.

Thank you. 

[Mel5656]

Hi I am having the same issues although I now have an engineer coming Friday. If he can tell me the problem I will get back to you👍

[Gaby93]

For more information in my case:

[Mel5656]

My engineer said no problems with the cables and full speed to his computer, he said my router is old and that's probably where the problem lies.

[mandy104]

I was coming out of contract  in August  and was debating switching providers after 25 yrs with sky..as my speeds have been really slow..rang sky to say I wish to leave as not getting  the speed  i pay for... inc sky boost ..open reach sent out ..checked both internal line changed socket front, checked external line down the road still no change..cut long story short ..3x open reach enginers , 4 visits from sky enginers, new hub, new sky booster and ive lost count the hours spent on the phone with customer services to resolve the issue .( did receive discount for Aug ). and still not resolved I will be calling again today before they take the next payment .If I refused to pay id be cut off without hesitation ..yet they get to string me out for weeks /months knowing I have not received what I pay for ..

[JimM1]

@mandy104 What is it that you are supposed to be getting on your service speed wise and the type off connection that you have, sounds like OR are just not getting to the bottom off why? If you are indeed on a copper supplied speed line, and it also has an issue with the line intermittent or difficult faults can sometimes just be hard to pin down!

[MrRichAllen1976]

Sounds like CS being their usual incompetent selves.

I'd threaten them with legal action.