Slow Internet for Over a Month

[Gaby93]

Hello,

I have been experiencing a drop in my internet speed from 23Mb to just 13Mb for over a month now, and despite following all the diagnostic and troubleshooting steps recommended by Sky, the issue remains exactly the same.

I have run multiple tests, including those on Sky's own website, and all of them indicate that there is a problem with my connection and the device/modem provided by Sky. However, when I contacted support, they simply told me that "no faults were detected on my line" and redirected me once again to the same troubleshooting steps that I have already tried countless times.

At this point, I am paying for a service that is not being delivered as promised, and I am not receiving any real assistance. Has anyone else experienced this issue? How did you get Sky to take action?

I would appreciate any advice or help, because right now, I feel like I am being ignored.

Thank you. 

[Mel5656 · Accepted solution]

Hi I am having the same issues although I now have an engineer coming Friday. If he can tell me the problem I will get back to you👍

[Gaby93]

For more information in my case:

[Mel5656]

My engineer said no problems with the cables and full speed to his computer, he said my router is old and that's probably where the problem lies.