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Discussion topic: Sky wifi issues

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This message was authored by Rock4 This message was authored by: Rock4

Sky wifi issues

I'll get straight to the point. Everything works perfectly with the WiFi except for one thing. This would be Google related apps like Google play, YouTube. What happens is it you're downloading and updating an app it would get to around 80% and stop, buffer and cancel due to time. With YouTube, especially YouTube shorts, you would be able to load a few seconds before it buffers and then after a minute or so it would load the whole thing which doesn't make much sense because other things like games and other streaming services do not experience this. Using a VPN would eliminate this issue, Google apps update fine with it and installing VPNs work fine. This is probably something to do with VPNs not relying on Google servers. I spoke to a SKY technician yesterday and he said how it's to do with my SKY shield which can glitch and result in these problems so he disabled it for me, I restarted the router, and he said within 24 hours it should be fixed. However, 24 hours have passed, I am now approaching hour 28 and the issue still persists with all other devices like mobile phones on the network. Any solutions?

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This message was authored by jamesn123 This message was authored by: jamesn123

Re: Sky wifi issues

Posted by a Superuser, not a Sky employee. Find out more

@Rock4 

One thing I would suggest is a different public IP. This can be done by unplugging the router for 30mins -1hr

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
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