Sky max hub poor wifi coverage

[JamesB5]

Hi, ive recently switched over from BT where i didnt have any issues with coverage but since the swap i have had trouble getting and keeping WIFI signal in different parts of the house even though router is in the exact same position? Is this a common issue? And are there any known fixes/tweaks to improve it? 

TIA,

James

[jamesn123]

Hi @JamesB5 

Generally the BT hub has better coverage than the Sky hub so its not an uncommon issue. Solutions would be to obtain boosters from Sky or use a 3rd party router/booster. If you want boosters from Sky you must have the Broadband Boost or Max addon.

[Daniel500]

Does sky recommend using any specific 3rd party routers to fix this issue? 

[TimmyBGood]

@Daniel500 

Sky just states it won't provide support for non-Sky routers.

You'll find extensive discussion of such hardware in their forum.

[TomJJ]

I am disappointed. I had "Three" wifi router and the coverage was great throughout the house but decided to change it because only 4G was available in my area. I switched to Sky and the signal starts becoming weaker just 2 meters from the router and not available in many parts of the house itself. I put the router in an elevated position as suggested by the sky helpdesk as well. I can understand signal getting weak after a 6-7 metres but this is bad. I am guessing it's their strategy to get people to subscribe to their boosters. Very disappointed @Sky @Sky.Sky